We will price and settle all contracts accurately and fairly, based on reliable data feeds and without undue delay, so that customers can trust our prices throughout the website.
We will design our cashier systems to work as seamlessly as possible, processing deposits and withdrawals efficiently and promptly.
We aim to provide our customers with reliable systems that have high uptime and low latency, even on low-speed mobile data networks. We provide good security and cross-device compatibility for all major desktop and mobile devices.
We will strive to offer 24/7 live chat services to make agents available for any customer who requests a chat. Agents will be trained to answer relevant questions about the service.
We will treat all customers equally, regardless of where they’re from or the size of their accounts.
In the event of any complaint, we aim to resolve the issue with speed and integrity.
We aim to be competitive on pricing for all our products and services.
We will be clear about all fees and charges.
If a customer is fairly entitled to potential profits or balances, and there are no fraud concerns, they should be able to withdraw those funds at will.
We will use straightforward language in all our products, services, and communications.
We will be transparent about the terms of all contracts so that customers can make informed choice
We will be transparent about all the risks involved in trading because we want our customers to make informed choices according to their risk appetite.
We will be transparent about how we make money, including when we are a trade counterparty or acting as a broker.
Our demo trading experience will represent real-money trading, especially with contract pricing and trading restrictions.
We will be honest in our advertising. We will not use implausible images of financial success in our marketing materials.
We will not give any opinion on market direction or the suitability of any particular trade.
We will not imply that trading solves one’s financial worries or can generate a reliable income. We will be clear that there are no guaranteed or risk-free returns from trading.
We will refuse underage persons’ access and implement processes to identify customers who are trading beyond their financial capacity.
We will implement relevant controls to prevent unlawful activities on our platforms.
